Signed up for Harrow Council’s Brown Bin Collection scheme? Think yourself lucky if you ever get a collection (yup, they missed large chunks of the borough again today) as the Council’s T&Cs may mean that they never need collect your bin:
3.5 On occasions, the Council may be unable to provide the Service due to circumstances outside its control. An event outside the Council’s control includes, but is not limited to, industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, severe or adverse weather conditions, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks. The Council will not be liable or responsible for any failure to perform, or delay in performance of, any of the Council’s obligations under this agreement that is caused by an event outside the Council’s control.
3.6 In the event of that the Council misses a collection due to any of the circumstances as stated in clause 3.5 and where the Customer wishes their Wheeled Bin to be emptied before the next scheduled collection, Customers must report any missed collection to the Council’s waste services team within two (2) days of the day the collection was due. The Council will use its reasonable endeavour to return and collect the Wheeled Bin within two (2) working days of the report being received by the waste services team, however this is not guaranteed.
There are countless wars ongoing at present – Wars in the World list page after page or wars and conflicts around the globe, which the council is quite capable as using a defence for not bothering to collect your brown bin. And let’s hope they don’t stoop as low as to use the horrific events in Orlando as a backup excuse not to collect. Weather? Well, it’s rained rather a lot recently, so there’s a third excuse. Natural disaster? Not sure that Susan Hall’s likely suggestion that a Labour Administration qualifies as a disaster would carry much weight.
But, all joking apart, if the council misses a collection, there is absolutely nothing that you, as a resident can do about. ” In the event of that the Council misses a collection due to any of the circumstances as stated in clause 3.5…” says clause 3.6. But it doesn’t say what remedies you have if the council misses a collection for reasons NOT stated in clause 3.5.
Brown Bins collections have been in place for some months now, and the teething problems don’t seem to be going away. Residents have had their collection days shifted, without notice. Bins are missed with increasing regularity, and we understand complaints are stacking up, much like the cars trying to get into the Forward Drive Civic Amenity site (“dump” to you and I).
If you have had your bin missed, and you fancy chancing your arm with getting it picked up, here’s the form you need to complete, within the two days after your missed collection day (so, collection due Monday, you have Tuesday and Wednesday to complete the form). if you don’t have any luck, I do have Chief Exec Mike Lockwood’s mobile phone number available for a small charitable donation to a charity of your choosing.