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Oct 19 2011

Harriet, Harrow Council’s Online Virtual Assistant

We stumbled across Harriet today. She’s an online Virtual Assistant on Harrow Council’s website, and you can get to her directly here.

At the moment, she’ll only answer questions on Housing or Council Tax Benefit, and much of the time, she’ll open additional pages in your browser to direct you to other parts of Harrow’s website to assist.

To be honest, she’s got a long way to go, but if she can answer some of the more obvious questions, then she’s probably a good thing.

Virtual Assistants are becoming more and more common, with groups such as Milton Keynes Council (they have two: male and female), Virgin Media, O2, Lloyds, all using them.

 

 

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