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Dec 05 2012

Harrow Council’s New Printing Contract Runs Out of Ink

Council users press print, nothing happens

Back in July this year, the Council awared it’s new print services contract to a supplier that “…meets Council’s future needs, reduces costs, and maintains the uninterrupted provision of print services to the Council…” (source: Decision details, Print Services Contract). With around 1500 employees, spread across multiple sites, having functioning, maintained and supported printers and copiers is clearly essential.

Annodata was the original provider of this print contract, as far back as 2007, when they won the £7.5 million contract, which expired in September 2012, which included printing the Council’s in-house propaganda organ, Harrow People.

Now, apparently, the Council has awarded it’s print service contract to Xerox, following a supplier ‘open day’, and we’re already hearing reports that all is not well. From complaints about printers not working, to printers not being connected to the system and even to poor technical support when employees call for assistance, it seems to be another Council-led outsource mess.

The Council’s IT failures are well documented, but until now, we’d assumed that printers were the one part of the system that were working okay. No doubt they’ll get them fixed up before the Council Tax demands get printed!

We’re awaiting comment from Harrow Council on this story.

 

 

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