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Jan 25 2013

Harrow Residents Love Libraries

library_book_shelfHarrow residents are using their libraries more than ever, borrowing the third highest number of books in London, latest figures have revealed.

Results from the most recent survey from the Chartered Institute of Public Finance and Accountancy (CIPFA), show that Harrow has the third highest number of books being borrowed, with almost 6000 books borrowed per 1,000 people.

Harrow Council has worked hard to meet this demand, and the work has paid off, with the most recent Public Library User Survey (PLUS) showing that 85% of residents are happy with their library service overall, 71% of residents are pleased with the choice of books on offer, and 86% are satisfied with the level of customer service.

A high quantity of new stock is now on library shelves and Harrow’s libraries are set to get better this year. Brand new public computers and a software upgrade will see that residents can practice driving theory and citizenship tests for free at their local library. Free Wi-Fi will also be introduced to all Harrow libraries later this year.

During 2013 residents will be able to use their card in other borough libraries opening access to six million items from libraries across London, including those in Brent and Ealing. Wider access means that residents can borrow and return books, DVDs, CDs and magazines on the go, wherever they are.

Residents will also be able to register for email and text updates and reminders for when borrowed items are due back, to help avoid late fees.

Harrow Council’s Portfolio Holder for Community and Cultural services, Councillor David Perry, said: “I’m delighted to see that our residents are using our libraries so much. We have always known that Harrow residents love their libraries and the services they provide, and these latest survey results show now that they are more valued than ever. Harrow Council wants to ensure that our libraries continue as thriving community resources, whilst also bringing them into the 21st century, and Harrow’s libraries are set to see some great improvements very soon.”

Source: Harrow Council

Footnote: Nearly a month ago, we asked Harrow Council to tell us how much it spends on its library book stock. To date, they have been unable to tell us.

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