Jan 26 2013

Sign up for FREE Customer Services Training

staff_trainingUxbridge College is offering a FREE customer service training workshop to retail businesses to ensure that you are giving your customers the best service possible.

The training session will take place on Thursday 7th February at Harrow Civic Centre, Station Road, Harrow HA1 2XY from 9.00 am till 4 pm.

The programme was developed by the Province of British Columbia, WorldHost™ has been adapted by Skillsmart Retail to meet the needs of UK retailers and to set a new standard of excellence in customer service

What will delegates learn?

  • An understanding of the value of retail to the UK
  • The importance of excellent customer service
  • The skills of effective communication
  • How to listen to customers and respond effectively to their needs
  • The lifetime value of a customer to the business
  • The five key principal commitments that enable staff to ‘go the extra mile’

For further information or to book, please call Uxbridge College on 01895 259854 or email  HHedley@uxbridgecollege.ac.uk


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1 comment

  1. Morepowertothepeople

    Please tell me Harrow Council have booked themselves in on this course as well heaven knows they need it!

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