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Jul 02 2011

Chiltern Railways – Major disruptions to Northolt Park users in August

There’s some major disruption coming up from Chiltern Railways in August, which will affect users at Northolt Park from 13 – 27 August. The full details are below, or you can keep and eye on Chiltern Railways website, here.

August engineering work information

We are upgrading our line as part of our Chiltern Mainline project. We’re spending £250million so that our trains can be around 20% faster and run at 100mph across the route. We have our final phase of work taking place in August, this is to “commission” the new infrastructure and complete the final construction. This means there will be significant disruption for 15 days from Saturday 13 August until Saturday 27 August.

Why are you closing the line for 15 days?
We have tried to keep engineering works to an absolute minimum as we know that they affect your plans and your daily routine. The creation of the Chiltern Mainline has been a significant project over an extended period of time; we have had to schedule the build of new track, bridge replacements, the installation of new signals and switches and a host of other projects that would be considered major works in themselves. We have done this while running an 18 hour a day railway. At the end of the project we need we need a longer block of time to “commission” the new infrastructure and complete the final construction. We have used the last two weeks of August as analysis of our data shows us this is the quietest time for travel and we will therefore affect the least number of people. This work unfortunately cannot be completed in any other way other than through the partial closures of the line during the 15 day period.

What work is being carried out?
During first week extensive work will be carried out at Neasden junction where the track will be realigned followed by the commissioning of the signals at the junction. The second week will see an existing crossover at High Wycombe re-laid. Finally the commissioning of signals between Northolt and Haddenham and Thame Parkway will be carried out.

What is “commissioning”?
Commissioning of signals involves carrying out extensive testing followed by turning on the new system for use.

Why couldn’t this work be done over weekends?
We need longer than a weekend for the specific works being carried out which is why we regrettably have partial closures over a 15 day period.

I live on the Marylebone-Aylesbury Vale line so it won’t affect me, will it?
During the first week (from Monday 15th August to Friday 19th August) you will be affected as you will need to change at Harrow on the Hill at peak times and Amersham off peak to the LU Met line into Baker Street. From Monday 22nd August to Friday 26th we will be encouraging our passengers to use the Aylesbury Vale/Marylebone line as an alternative so it will be busier than usual.

Why did you choose these dates in August?
At the end of the project we need we need a longer block of time to “commission” the new infrastructure and complete the final elements. We have used the last two weeks of August as analysis of our data shows us this is the quietest time for travel and we will therefore affect the least number of people. This work unfortunately cannot be completed in any other way other than through the partial closures of the line during the 15 day period.

Will you refund my ticket or offer compensation?
If you have already purchased a ticket and decide not to travel, you can get a refund on your ticket by contacting the company you purchased your ticket through. Otherwise we have alternative travel arrangements in place and you will be able to use your Chiltern ticket to get to your destination. If you need to use an alternative train station or other train company as part of our agreed route, tickets will be valid additionally on these routes.

We will not be issuing refunds beyond normal policies or special compensation. This upgrade will provide significant benefits to passengers the full length of our route, and is being funded, without recourse to the taxpayer, entirely by Chiltern Railways.

Why are you not able to offer compensation?
Chiltern Railways prides itself on great value fares and as an operator we receive no subsidy from Government. Our operating costs make it impossible for us to offer compensation and we feel we have appropriate arrangements in place to ensure you get to where you need to be.

Why can’t you just add a few extra days onto my season ticket?
We are sorry if the engineering works affect your journey however as an operator we receive no subsidy from Government. Our operating costs make it impossible for us to offer compensation in this way and we feel we have appropriate arrangements in place to ensure you get to where you need to be.

Can I use my Chiltern ticket to travel via Euston with Virgin?
Where necessary we have arrangements in place with other train companies, however tickets will not be valid on Virgin Trains.

Can I use my Chiltern ticket to travel via London Midland?
Where necessary we have arrangements in place with other train companies, however tickets will not be valid on London Midland.

Where can I find the timetable?
Timetables are available online and our staff members will all have copies and can advise you.

I’ve have a season ticket for the car park at my station – you have suggested that I could drive to an alternative station; if I choose to drive do I have to buy another parking ticket?
No your current car park season ticket will be valid and you will not need to purchase another.

My rail ticket will be from another station, do I need to do anything at my alternative station?
Your rail ticket will be valid on our agreed alternative routes. You will not need to do anything else.

How can I make sure I get on the right bus replacement service?
We will have additional staff to help you and answer any questions that you might have.

I want to register my views.
To contact us you can fill in the electronic form. Alternatively you can contact us by post,

Customer Services, Banbury ICC, Merton Street, Banbury, Oxfordshire, OX16 4RN. Or by phone: 08456 005 165 or fax: 01926 729 914.

 

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