Feb 23 2012

TfL’s Travel Support Card for Disabled Passengers

Transport for London have today launched the travel support card. The card is designed to make it easier to get help from staff on buses, DLR, London Overground and the Tube.

You can show the card to staff when you ask them for help or if you have a problem while you are travelling. It is for anybody who has a hidden impairment, but may be particularly helpful for people with learning difficulties. There is a blank space inside the card where you can write down information about your journey and the type of help you may need.

You can download a print-at-home card here or  request one by calling 0843 222 1234 (calls charged at 5p/min from BT landlines; other providers may vary).

The card was first tested in August 2009 onwards, and it’s great to see that TfL have now committed to it full time.

The credit card sized Travel Support card is designed for people with disabilities that can’t be seen, to give them greater confidence to ask for help if they need it.

Showing the card will alert members of staff that the passenger may need extra support, and will help people with disabilities have more confidence in asking for help.

Chris Upfold, London Underground’s Accessibility and Inclusion Manager, said:  “This new card is designed to make life easier for people who may need extra help. For instance if a journey is disrupted for any reason, the customer can use their card to indicate to staff that they would like extra assistance or support.”

TfL have produced a guide, available here, which shows you how to use your card, where you can use it (which includes all of Harrow’s bus and train stations), and gives examples of what type of help you can get, for example, bus drivers can’t leave their bus but can give you information.



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